ITIL 4 Foundation

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.

To avail Group discount, contact our sales team +1 408-444-7579

What will you learn?

• Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management
• Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.
• Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
• Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
• Continual Service Improvement: Seven-Step Improvement Process

ITIL 4 guiding principles?

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. These principles include:

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.

Key Features:

• Courseware Approved by PEOPLECERT
• 16 hours of instructor-led training (for Traditional classroom and Online Classroom Training)
• Industry-based case studies & real world-examples
• Chapter end quizzes & 2 simulation exams
• 100% Money Back Guarantee*
• Exam fee included (Exam fee not included for Online Self Learning)
• 24/7 support via email, online chat, telephone

Benefits of ITIL Foundation Certification

• Manage risk in line with business & service disruption or failure
• Show value for money
• Optimize customer experience
• Enable business change
• Aids continuous service improvement
• Support business outcomes
• The salary ranges from $81,040 to $111,053 per year

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam.

ITIL 4 exam & Certification:

In order to pass the exam, you will need to get 28 of the 40 questions right, or score a 70%. This means you can get up to 12 questions wrong and still pass. Exam will be conducted Online at your preferred time.

We also conduct onsite training on your preferred location with no additional cost

We also conduct Onsite training for PMP | PMI-ACP | LSSGB | LSSBB | Prince2 | Prince2 Agile | Management Skill | Agile Scum Methodology & Practice | Conflict Management and Agile & Scrum.

Contact: +1 (408)-444-7579

Email: byrne@learnersink.com

www.learnersink.com

ITIL 4 Foundation

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focus on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.

To avail Group discount, contact our sales team +1 408-444-7579

What will you learn?

• Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management
• Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.
• Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
• Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
• Continual Service Improvement: Seven-Step Improvement Process

ITIL 4 guiding principles?

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. These principles include:

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.

Key Features:

• Courseware Approved by PEOPLECERT
• 16 hours of instructor-led training (for Traditional classroom and Online Classroom Training)
• Industry-based case studies & real world-examples
• Chapter end quizzes & 2 simulation exams
• 100% Money Back Guarantee*
• Exam fee included (Exam fee not included for Online Self Learning)
• 24/7 support via email, online chat, telephone

Benefits of ITIL Foundation Certification

• Manage risk in line with business & service disruption or failure
• Show value for money
• Optimize customer experience
• Enable business change
• Aids continuous service improvement
• Support business outcomes
• The salary ranges from $81,040 to $111,053 per year

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam.

ITIL 4 exam & Certification:

In order to pass the exam, you will need to get 28 of the 40 questions right, or score a 70%. This means you can get up to 12 questions wrong and still pass. Exam will be conducted Online at your preferred time.

We also conduct onsite training on your preferred location with no additional cost

We also conduct Onsite training for PMP | PMI-ACP | LSSGB | LSSBB | Prince2 | Prince2 Agile | Management Skill | Agile Scum Methodology & Practice | Conflict Management and Agile & Scrum.

Contact: +1 (408)-444-7579

Email: byrne@learnersink.com

www.learnersink.com

A half-day, high-impact leadership training for nonprofit executive teams navigating uncertainty, funding shifts, or strategic transitions.

ITIL 4 Foundation

The Foundation level is the entry level certification and offers you a general awareness of the key elements, concepts, and terminology used in the ITIL® service lifecycle, including the links between lifecycle stages, the processes used and their contribution to service management practices.

Learners Ink ITIL® Foundation Exam Prep is designed and developed by the global panel of ITIL® Expert instructors to ensure that our participants pass the ITIL® Foundation exam on their first attempt. Our hands-on training helped many participants in transforming their careers. Our Lead Instructor focuses on the key concepts, terminologies and elements included with ITIL® service lifecycle management. The training includes best practices from ITSM processes and Service Management, ITIL® lifecycle Phase Interactions & Outcomes.

To avail Group discount, contact our sales team +1 408-444-7579 What will you learn?

• Service Strategy: Strategy Management for IT Services, Service Portfolio Management, Business Relationship Management, Financial Management for IT Services, Demand Management
• Service Design: Design Coordination, Service Catalog Management, Service Level Management, Availability Management, Capacity Management, IT Service Continuity Management, Information Security Management.
• Service Transition: Transition Planning & Support, Change Management, Service Asset & Configuration Management, Release & Deployment Management, Service Validation & Testing, Change Evaluation, Knowledge Management
• Service Operation: Event Management, Incident Management, Request Fulfilment, Problem Management, Access Management, and the functions of: IT Operations, Technical Management, Application Management, Service Desk
• Continual Service Improvement: Seven-Step Improvement Process

ITIL 4 guiding principles?

ITIL 4 contains seven guiding principles that were adopted from the most recent ITIL Practitioner Exam, which covers organizational change management, communication, and measurement and metrics. These principles include:

• Focus on value
• Start where you are
• Progress iteratively with feedback
• Collaborate and promote visibility
• Think and work holistically
• Keep it simple and practical
• Optimize and automate

ITIL 4 focuses on company culture and integrating IT into the overall business structure. It encourages collaboration between IT and other departments, especially as other business units increasingly rely on technology to get work done.

Key Features:

• Courseware Approved by PEOPLECERT
• 16 hours of instructor-led training (for Traditional classroom and Online Classroom Training)
• Industry-based case studies & real world-examples
• Chapter end quizzes & 2 simulation exams
• 100% Money Back Guarantee*
• Exam fee included (Exam fee not included for Online Self Learning)
• 24/7 support via email, online chat, telephone

Benefits of ITIL Foundation Certification

• Manage risk in line with business & service disruption or failure
• Show value for money
• Optimize customer experience
• Enable business change
• Aids continuous service improvement
• Support business outcomes
• The salary ranges from $81,040 to $111,053 per year

What are the prerequisites for ITIL Foundation certification?

There is no defined eligibility criterion for ITIL Foundation exam.

ITIL 4 exam & Certification:

In order to pass the exam, you will need to get 28 of the 40 questions right, or score a 70%. This means you can get up to 12 questions wrong and still pass. Exam will be conducted Online at your preferred time.

We also conduct onsite training on your preferred location with no additional cost

We also conduct Onsite training for PMP | PMI-ACP | LSSGB | LSSBB | Prince2 | Prince2 Agile | Management Skill | Agile Scum Methodology & Practice | Conflict Management and Agile & Scrum.

Contact: +1 (408)-444-7579 Email: byrne@learnersink.com www.learnersink.com

HAYVN HalfTime Workshop

IN-PERSON EVENT at HAYVN Darien

Thursday, 6/26/25, 10am-12pm

COST:

• Member: $25 (w/ code in portal)
• Non-Member: $50

ABOUT OUR SPEAKER:

Topic: Build Your Best LinkedIn Profile and Land Powerful Networking Conversations with a LinkedIn Alum

Featuring Elle Littlefield, Founder and CEO of CareerWell

Bring your laptop to a practical and insightful session guided by the unique expertise of Elle Littlefield, LinkedIn alum and founder of CareerWell. CareerWell teaches candidates how to succeed in their job search in order to break down barriers to employment, promote career growth, and reduce career stress. In this hands-on workshop, you will optimize your LinkedIn profile to support your unique professional goals, and then learn key techniques for effective outreach messaging, the dos and don’ts of leading high-impact conversations, and how to turn networking opportunities into next steps on your career journey. Whether you're a student, professional, or career-changer, you'll leave equipped with an updated LinkedIn profile, as well as practical strategies to lead and navigate networking conversations with confidence and authenticity. Don't miss this opportunity to learn from someone at the heart of professional connection-building!

Key Topics Covered:

• Presenting Your Best Self on LinkedIn: Optimize your LinkedIn profile with inside tips from a LinkedIn alum
• The Fundamentals of Outreach: Understanding the real keys to unlocking powerful networking conversations
• Crafting Your Best Story: Learn how to ditch the elevator pitch to more easily and concisely communicate your experiences and goals
• Leading Impactful Conversations: Dos and don’ts for making a memorable first impression and making the most of high-value conversations
• Effective Messaging: Proven techniques for leveraging LinkedIn in your networking outreach

ABOUT OUR SPEAKER:

Elle Littlefield is a passionate career educator out to democratize career information at scale to break down barriers to employment, promote career growth, and reduce career stress. She is the founder and CEO of CareerWell, a double bottom line company that teaches candidates how to master their job search and bring their whole, best selves to their careers. She has spent more than twenty years building uniquely deep expertise in the talent space; as an in-house recruiting leader, management consultant advising Fortune 500 companies, candidate coach helping professionals make major career shifts, and featured speaker at conferences and leading universities. She is a board member of the Columbia Alumni Association, where she co-chairs the Mentorship and Networking Committee. Ms. Littlefield received her Bachelor of Arts cum laude from Columbia University and a Master of Acupuncture and Traditional Chinese Medicine from Yo San University.

Questions? Contact questions@hayvn.com

CAN'T MAKE THIS EVENT? Get on our email list for future event notifications.

CURIOUS ABOUT HAYVN? Book a tour

WANT TO SEE MORE? View our full calendar of events

Network with young professionals from Bristol, Burlington, Farmington, Plainville, Plymouth, Thomaston, Wolcott, and beyond! You will be supporting two locally owned businesses, The Bristol Bazaar and Yellow King Brews, which are both members of the Central CT Chamber of Commerce.

“Real Estate Tax Secrets: Masterclass for Savvy Investors”

By Credence Tax Services LLC

Join us at RoiEt Cafe for a one-of-a-kind event where you'll uncover the secrets to maximizing your real estate investments through savvy tax strategies. If you’re a real estate investor—new or seasoned—this masterclass will equip you with a deep understanding of how to legally minimize taxes, avoid common pitfalls, and maximize wealth through strategic tax planning. This isn’t a boring tax lecture. It’s a real-world breakdown of how investors are saving thousands using IRS-approved strategies.

What You’ll Learn

• Why Taxes Are the Hidden Threat to ROI and the top tax mistake most investors make
• Short-Term vs. Long-Term Rentals: Tax Rules & Red Flags
• LLC, S Corp, C Corp, Trust: What’s Right for You?
• How to unlock Suspended Losses & Passive Loss Rules
• How to use depreciation strategically to shelter income
• What You Can and Can’t Write Off
• How to Keep IRS-Proof Records (Audit Survival Tips)
• How to minimize taxes when disposing of properties.
• How to calculate and manage your basis accurately in Partnerships, S-Corps & Syndications
• How to use proactive tax planning to build wealth.

Real Case Study + Q&A

• Walkthrough of a real investor client before & after strategic planning
• Bring your questions — live Q&A at the end

📦 Bonus Materials for Attendees

• Real Estate Investor Checklist
• Entity Structure Comparison Chart
• Real Estate Professional Qualification Worksheet

💰 Your Investment: Just $20

That’s right — for less than lunch, you’ll gain strategies that could save you thousands every single year.

🎟️ Limited Spots Available – Reserve yours now.

💼 Hosted by Credence Tax Services LLC

Led by a federally licensed Enrolled Agent and experienced investor, this masterclass is built to empower, not overwhelm.

🔗 Register Now – Spots Are Limited!

Calling all entrepreneurs! If you’re building a business and have a bold idea that can spark growth, apply to Ledge Light Launch’s first ever pitch competition sponsored by seCTer.

Join us on Thursday, June 26, 2025, in the taproom, for an exciting Pitch Competition designed to spotlight the region’s most promising businesses. Whether you’re just starting out or already making waves, we want to hear your vision. The winner will receive $7,500, one year membership to the Chamber of Commerce of Eastern Connecticut, as well as, other prizes to be announced.

Applications are open now and will be accepted until June 16, 2025. Businesses of all stages and sizes are encouraged to apply—from idea-stage startups to seasoned operations.

For more information or to apply to compete, click here.

Join us for a fun and engaging workshop, where we'll dive into the art of providing excellent customer service in just one day.

Conflict management training focuses on developing the skills and techniques to resolve disagreements or disputes constructively. It’s valuable for improving communication, reducing stress, and fostering collaboration in the workplace or other group settings. The training typically covers various approaches and methods to address conflicts and turn them into opportunities for positive change.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

Please note: Conflict management is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features:

• 8 Hours of intense classroom training
• Course Completion Certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house
• Real-World Simulations and Case Studies prepared by the industry expert
• 15 Assessments and 13 Recall Quizzes
• 11 Comprehensive Assignments

Benefits of Conflict Management Training:

• Improved interpersonal relationships
• Better teamwork and collaboration
• Reduced workplace stress and tension
• Enhanced decision-making and problem-solving abilities
• A more positive organizational culture

What you’ll learn?

1. Increase your effectiveness in managing conflict.
2. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
3. Gain confidence in holding difficult conversations calmly and assertively.
4. Manage difficult situations proactively.
5. See growth in your overall performance
6. Build trust and credibility with colleagues and team members
7. Identify common responses to conflicts in terms of behavior, thoughts and attitude
8. Explore Aggressive, Passive and Assertive approaches and the consequence of each response
9. Learn effective conflict resolution methods and best practices for managing conflicts

Course Curriculum

Conflicts

• The intention behind the conflict
• The cause and effect of the conflict
• How did it happen
• The consequences of the conflict

Mindset Change

• Importance for change
• Getting rid of old habits
• Various styles of employees

The 5-step strategy in implementing the blueprint for Conflict Resolution

• Self-Awareness and Self-Management
• Emotions
• Conflicting Styles
• Conflicting Roles
• Conflicting Resources

Building and Sustaining Relationships with Colleagues

• Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
• The Mastery of Building Rapport at the Workplace
• Build Trust and Confidence amongst supervisors, colleagues and peers

We also provide Corporate/In-House training at any remote location, If you have group participants. It can be conducted on your company's premises on your preferred dates.

Looking forward to seeing you on board.

Contact us:

Call us +1 (570) 630 9318

Email : helen@shinebrightx.us

Conflict management training focuses on developing the skills and techniques to resolve disagreements or disputes constructively. It’s valuable for improving communication, reducing stress, and fostering collaboration in the workplace or other group settings. The training typically covers various approaches and methods to address conflicts and turn them into opportunities for positive change.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

Please note: Conflict management is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features:

• 8 Hours of intense classroom training
• Course Completion Certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house
• Real-World Simulations and Case Studies prepared by the industry expert
• 15 Assessments and 13 Recall Quizzes
• 11 Comprehensive Assignments

Benefits of Conflict Management Training:

• Improved interpersonal relationships
• Better teamwork and collaboration
• Reduced workplace stress and tension
• Enhanced decision-making and problem-solving abilities
• A more positive organizational culture

What you’ll learn?

1. Increase your effectiveness in managing conflict.
2. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
3. Gain confidence in holding difficult conversations calmly and assertively.
4. Manage difficult situations proactively.
5. See growth in your overall performance
6. Build trust and credibility with colleagues and team members
7. Identify common responses to conflicts in terms of behavior, thoughts and attitude
8. Explore Aggressive, Passive and Assertive approaches and the consequence of each response
9. Learn effective conflict resolution methods and best practices for managing conflicts

Course Curriculum

Conflicts

• The intention behind the conflict
• The cause and effect of the conflict
• How did it happen
• The consequences of the conflict

Mindset Change

• Importance for change
• Getting rid of old habits
• Various styles of employees

The 5-step strategy in implementing the blueprint for Conflict Resolution

• Self-Awareness and Self-Management
• Emotions
• Conflicting Styles
• Conflicting Roles
• Conflicting Resources

Building and Sustaining Relationships with Colleagues

• Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
• The Mastery of Building Rapport at the Workplace
• Build Trust and Confidence amongst supervisors, colleagues and peers

We also provide Corporate/In-House training at any remote location, If you have group participants. It can be conducted on your company's premises on your preferred dates.

Looking forward to seeing you on board.

Contact us:

Call us +1 (570) 630 9318

Email : helen@shinebrightx.us

Conflict management training focuses on developing the skills and techniques to resolve disagreements or disputes constructively. It’s valuable for improving communication, reducing stress, and fostering collaboration in the workplace or other group settings. The training typically covers various approaches and methods to address conflicts and turn them into opportunities for positive change.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

Please note:Conflict management is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features:

• 8 Hours of intense classroom training
• Course Completion Certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house
• Real-World Simulations and Case Studies prepared by the industry expert
• 15 Assessments and 13 Recall Quizzes
• 11 Comprehensive Assignments

Benefits of Conflict Management Training:

• Improved interpersonal relationships
• Better teamwork and collaboration
• Reduced workplace stress and tension
• Enhanced decision-making and problem-solving abilities
• A more positive organizational culture

What you’ll learn?

1. Increase your effectiveness in managing conflict.
2. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
3. Gain confidence in holding difficult conversations calmly and assertively.
4. Manage difficult situations proactively.
5. See growth in your overall performance
6. Build trust and credibility with colleagues and team members
7. Identify common responses to conflicts in terms of behavior, thoughts and attitude
8. Explore Aggressive, Passive and Assertive approaches and the consequence of each response
9. Learn effective conflict resolution methods and best practices for managing conflicts

Course Curriculum

• Conflicts
  • The intention behind the conflict
  • The cause and effect of the conflict
  • How did it happen
  • The consequences of the conflict
• Mindset Change
  • Importance for change
  • Getting rid of old habits
  • Various styles of employees
• The 5-step strategy in implementing the blueprint for Conflict Resolution
  • Self-Awareness and Self-Management
  • Emotions
  • Conflicting Styles
  • Conflicting Roles
  • Conflicting Resources
• Building and Sustaining Relationships with Colleagues
  • Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
  • The Mastery of Building Rapport at the Workplace
  • Build Trust and Confidence amongst supervisors, colleagues and peers

We also provide Corporate/In-House training at any remote location, If you have group participants. It can be conducted on your company's premises on your preferred dates.

Looking forward to seeing you on board.

Contact us:

Call us +1 (570) 630 9318

Email: helen@shinebrightx.us

Project Management Techniques training, an Interactive workshop that is introduction to an updated and modern techniques about an implementation to become a great project manager

Project Management is all about being efficient and effective and in this workshop you will learn the concepts, techniques and processes that will help you lead projects successfully and motivate your team. In the course we find how project management enables organizational outcomes in terms of project selection, initiation, planning, execution, monitoring and controlling.

Project management techniques are specific methods and strategies used to plan, organize, execute, and control projects to ensure they are completed successfully within defined scope, time, and budget constraints. These techniques help project managers and teams streamline their workflows, allocate resources efficiently, manage risks, and achieve project goals. The right technique can depend on the project’s complexity, size, industry, and specific needs.

Regus - The venue will be close to your place. It can be conducted near your zip code.

Please note: Project Management Techniques is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features :

• Internationally acclaimed trainers compared to local trainers in physical classrooms.
• 8 hours intensive training on Project Management techniques
• Course completion certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• Real-World Simulations and Case Studies prepared by the industry expert
• 24/7 customer support

What you’ll learn ?

• Determine goals, objectives, and requirements of a project
• Understand planning: what it does and does not do
• Create a precedence network diagram to determine early and late schedules
• Analyze the critical path and explore duration compression options
• How to use Gantt and Milestone charts
• Implement and maintain performance measurement baselines
• Establish guidelines for successful closeout
• Apply general management skills to projects

Course Curriculum

1. Introduction to Project Management
   • Understanding the basics of project management.
   • Differentiating between projects and operational work.
   • Overview of the project management lifecycle.
2. Project Initiation
   • Defining project objectives, scope, and stakeholders.
   • Conducting feasibility studies and risk assessments.
   • Developing a project charter and obtaining approval.
3. Project Planning
   • Creating a project plan that includes tasks, timelines, and resources.
   • Defining project requirements and deliverables.
   • Developing a work breakdown structure (WBS).
   • Estimating project costs and budgeting.
   • Identifying and managing project risks.
   • Creating a communication plan.
4. Project Execution
   • Directing and managing project work.
   • Monitoring project progress and performance.
   • Managing changes and scope creep.
   • Ensuring resource allocation and task coordination.
   • Quality assurance and control.
5. Project Monitoring and Control
   • Tracking project metrics and key performance indicators (KPIs).
   • Identifying and addressing project issues and risks.
   • Adjusting project plans as needed.
   • Managing stakeholder expectations.
6. Project Closure
   • Conducting project reviews and lessons learned.
   • Obtaining final acceptance from stakeholders.
   • Archiving project documentation.
   • Celebrating project success and recognizing team contributions.
7. Project Management Tools and Software
   • Introduction to popular project management software (e.g., Microsoft Project, Jira, Trello).
   • Using tools for scheduling, resource management, and reporting.
8. Team Collaboration and Leadership
   • Effective communication and collaboration within project teams.
   • Leadership and motivation techniques.
   • Conflict resolution and negotiation skills.
9. Case Studies and Practical Exercises
   • Analyzing real-world project scenarios.
   • Participating in group discussions and problem-solving exercises.
   • Simulating project management challenges and decision-making.

We also provide the Corporate training at any remote location, if you have group participants. It can be conducted at your company premises on your preferred dates.

Looking forward to seeing you on board.

For more details, please contact us at susan@shinebrightx.us or call us at +1 (570) 630-9318.

Get introduced to the incredible concepts of Agile and Scrum with this beginner’s skills development course. Learn about the various Agile variants, including Scrum, Kanban, XP, and their tools. Master Agile Project Management (APM) and the 5-stage process for Agile software development before diving deep into Scrum.

Agile and Scrum are two versatile methodologies that have proven highly effective in transforming businesses, catalyzing innovation, and accelerating profitable growth. Scrum is the most dominant Agile framework, with a 58 percent adoption rate across organizations globally.

Understand how Agile is used in project development, including Agile estimation, planning, monitoring, tracking, and Agile metrics and tools. Gain an understanding of SAFe®, Disciplined Agile Delivery (DAD), and Large-Scale Scrum (LeSS) frameworks and get ready to take advantage of career-defining certification opportunities from global accreditation bodies like Scrum Alliance®, Scaled Agile Inc., and Scrum.org.

Leading organizations globally have adopted this powerful framework to improve time-to-market, boost quality, raise employee morale, and become truly adaptive.

Agile and Scrum roles are in high demand across industries. Build your Agile and Scrum skills and future-proof your job and business.

Key Features:

• 8-hour classroom setting / online instructor-led training
• Trained by Certified Scrum Trainers (CSTs)
• Earn 8 PDUs offered
• Hands-on exercises and real-world scenarios
• Course completion certificate

Learning Objectives:

• Structure a team with generalizing specialists so the team can develop working software incrementally.
• Practice and maintain a regular cadence when delivering working software each iteration.
• Follow the team approach; start as a team, finish as a team — and focus on delivering value to the organization.
• Gain knowledge and understanding of Agile principles and why they are so important for each team.
• Embrace the five levels of planning and recognize the value of continuous planning.
• Build a backlog of prioritized and estimated user stories that provide emergent requirements for analysis and foster customer engagement and understanding.
• Engage in more effective estimating (story points) and become more accurate by being less precise.
• Create accurate Agile release plans that connect you back to business expectations – including hard date commitments and fixed price models.

Prerequisites:

There are no eligibility requirements to attend the Agile and Scrum training. Everyone is welcome in the world of Agile and Scrum.

Agenda:

• Waterfall vs Agile
• Introduction to Agile Processes
• Agile Flavors
• Agile Project Delivery
• The Product Backlog
• Release Planning
• Planning & Estimation
• Scrum Fundamentals
• Advanced Scrum Topics
• Agile Adoption
• Kanban
• Scrum (3x3)
• Agile Project Simulation

Why global corporates prefer Learning Zone Inc. as a training partner:

An Enterprise Learning Solutions (ELS) provider, Learning Zone Inc. creates industry-fit talents through training, coaching, and consulting by globally-acclaimed trainers. Much of Learning Zone’s repute in co-creating business value stems from:

• Training delivered in 45+ countries.
• 250+ industry-relevant courses.
• Best value for time & money invested.
• Training delivered by the industry expert
• Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
• Get trained at the best fee compared to other vendors
• Discounted fee offered for 7 or more attendees

We provide corporate training at your preferred locations and dates at no additional charge.

Contact us for more information:

Name: Debbie Riel
Email: debbie.riel@learninzone.com
Phone: +1 302.251.9769

Conflict management training focuses on developing the skills and techniques to resolve disagreements or disputes constructively. It’s valuable for improving communication, reducing stress, and fostering collaboration in the workplace or other group settings. The training typically covers various approaches and methods to address conflicts and turn them into opportunities for positive change.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be a highly effective professional and leader, starting day one.

Please note: Conflict management is a 1-day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features:

• 8 Hours of intense classroom training
• Course Completion Certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house
• Real-World Simulations and Case Studies prepared by the industry expert
• 15 Assessments and 13 Recall Quizzes
• 11 Comprehensive Assignments

Benefits of Conflict Management Training:

• Improved interpersonal relationships
• Better teamwork and collaboration
• Reduced workplace stress and tension
• Enhanced decision-making and problem-solving abilities
• A more positive organizational culture

What you’ll learn?

1. Increase your effectiveness in managing conflict.
2. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
3. Gain confidence in holding difficult conversations calmly and assertively.
4. Manage difficult situations proactively.
5. See growth in your overall performance
6. Build trust and credibility with colleagues and team members
7. Identify common responses to conflicts in terms of behavior, thoughts and attitude
8. Explore Aggressive, Passive and Assertive approaches and the consequence of each response
9. Learn effective conflict resolution methods and best practices for managing conflicts

Course Curriculum

Conflicts

• The intention behind the conflict
• The cause and effect of the conflict
• How did it happen
• The consequences of the conflict

Mindset Change

• Importance for change
• Getting rid of old habits
• Various styles of employees

The 5-step strategy in implementing the blueprint for Conflict Resolution

• Self-Awareness and Self-Management
• Emotions
• Conflicting Styles
• Conflicting Roles
• Conflicting Resources

Building and Sustaining Relationships with Colleagues

• Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
• The Mastery of Building Rapport at the Workplace
• Build Trust and Confidence amongst supervisors, colleagues and peers

We also provide Corporate/In-House training at any remote location, If you have group participants. It can be conducted on your company's premises on your preferred dates.

Looking forward to seeing you on board.

Contact us:

Call us +1 (570) 630 9318

Email: helen@shinebrightx.us

Get introduced to the incredible concepts of Agile and Scrum with this beginner’s skills development course. Learn about the various Agile variants, including Scrum, Kanban, XP, and their tools. Master Agile Project Management (APM) and the 5-stage process for Agile software development before diving deep into Scrum.

Agile and Scrum are two versatile methodologies that have proven highly effective in transforming businesses, catalyzing innovation, and accelerating profitable growth. Scrum is the most dominant Agile framework, with a 58 percent adoption rate across organizations globally.

Understand how Agile is used in project development, including Agile estimation, planning, monitoring, tracking, and Agile metrics and tools. Gain an understanding of SAFe®, Disciplined Agile Delivery (DAD), and Large-Scale Scrum (LeSS) frameworks and get ready to take advantage of career-defining certification opportunities from global accreditation bodies like Scrum Alliance®, Scaled Agile Inc., and Scrum.org.

Leading organizations globally have adopted this powerful framework to improve time-to-market, boost quality, raise employee morale, and become truly adaptive.

Agile and Scrum roles are in high demand across industries. Build your Agile and Scrum skills and future-proof your job and business.

Key Features:

• 8-hour classroom setting / online instructor-led training
• Trained by Certified Scrum Trainers (CSTs)
• Earn 8 PDUs offered
• Hands-on exercises and real-world scenarios
• Course completion certificate

Learning Objectives:

• Structure a team with generalizing specialists so the team can develop working software incrementally.
• Practice and maintain a regular cadence when delivering working software each iteration.
• Follow the team approach; start as a team, finish as a team — and focus on delivering value to the organization.
• Gain knowledge and understanding of Agile principles and why they are so important for each team.
• Embrace the five levels of planning and recognize the value of continuous planning.
• Build a backlog of prioritized and estimated user stories that provide emergent requirements for analysis and foster customer engagement and understanding.
• Engage in more effective estimating (story points) and become more accurate by being less precise.
• Create accurate Agile release plans that connect you back to business expectations – including hard date commitments and fixed price models.

Prerequisites:

There are no eligibility requirements to attend the Agile and Scrum training. Everyone is welcome in the world of Agile and Scrum.

Agenda:

• Waterfall vs Agile
• Introduction to Agile Processes
• Agile Flavors
• Agile Project Delivery
• The Product Backlog
• Release Planning
• Planning & Estimation
• Scrum Fundamentals
• Advanced Scrum Topics
• Agile Adoption
• Kanban
• Scrum (3x3)
• Agile Project Simulation

Why global corporates prefer Learning Zone Inc. as a training partner

An Enterprise Learning Solutions (ELS) provider, Learning Zone Inc. creates industry-fit talents through training, coaching, and consulting by globally-acclaimed trainers. Much of Learning Zone’s repute in co-creating business value stems from:

• Training delivered in 45+ countries.
• 250+ industry-relevant courses.
• Best value for time & money invested.
• Training delivered by the industry expert
• Trainers with experience in Retail, E-commerce, Energy & Utilities, etc.
• Get trained at the best fee compared to other vendors
• Discounted fee offered for 7 or more attendees

*We provide corporate training at your preferred locations and dates at no additional charge.

Contact us for more information:

Name: Debbie Riel
Email: debbie.riel@learninzone.com
Phone: +1 302.251.9769

Conflict management training focuses on developing the skills and techniques to resolve disagreements or disputes constructively. It’s valuable for improving communication, reducing stress, and fostering collaboration in the workplace or other group settings. The training typically covers various approaches and methods to address conflicts and turn them into opportunities for positive change.

Our one day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

Please note: Conflict management is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features:

• 8 Hours of intense classroom training
• Course Completion Certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• All training classes are guaranteed to run, whether they are classroom, Live virtual or in-house
• Real-World Simulations and Case Studies prepared by the industry expert
• 15 Assessments and 13 Recall Quizzes
• 11 Comprehensive Assignments

Benefits of Conflict Management Training:

• Improved interpersonal relationships
• Better teamwork and collaboration
• Reduced workplace stress and tension
• Enhanced decision-making and problem-solving abilities
• A more positive organizational culture

What you’ll learn?

1. Increase your effectiveness in managing conflict.
2. Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships.
3. Gain confidence in holding difficult conversations calmly and assertively.
4. Manage difficult situations proactively.
5. See growth in your overall performance.
6. Build trust and credibility with colleagues and team members.
7. Identify common responses to conflicts in terms of behavior, thoughts and attitude.
8. Explore Aggressive, Passive and Assertive approaches and the consequence of each response.
9. Learn effective conflict resolution methods and best practices for managing conflicts.

Course Curriculum

Conflicts

• The intention behind the conflict
• The cause and effect of the conflict
• How did it happen
• The consequences of the conflict

Mindset Change

• Importance for change
• Getting rid of old habits
• Various styles of employees

The 5-step strategy in implementing the blueprint for Conflict Resolution

• Self-Awareness and Self-Management
• Emotions
• Conflicting Styles
• Conflicting Roles
• Conflicting Resources

Building and Sustaining Relationships with Colleagues

• Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
• The Mastery of Building Rapport at the Workplace
• Build Trust and Confidence amongst supervisors, colleagues and peers

We also provide Corporate/In-House training at any remote location, If you have group participants. It can be conducted on your company's premises on your preferred dates.

Looking forward to seeing you on board.

Contact us:

Call us +1 (570) 630 9318

Email : helen@shinebrightx.us

Project Management Techniques training, an Interactive workshop that is introduction to an updated and modern techniques about an implementation to become a great project manager

Project Management is all about being efficient and effective and in this workshop you will learn the concepts, techniques and processes that will help you lead projects successfully and motivate your team. In the course we find how project management enables organizational outcomes in terms of project selection, initiation, planning, execution, monitoring and controlling.

Project management techniques are specific methods and strategies used to plan, organize, execute, and control projects to ensure they are completed successfully within defined scope, time, and budget constraints. These techniques help project managers and teams streamline their workflows, allocate resources efficiently, manage risks, and achieve project goals. The right technique can depend on the project’s complexity, size, industry, and specific needs

Regus - The venue will be close to your place. It can be conducted near your zip code

Please note: Project Management Techniques is a 1 day training program.

(Friday) Weekday Batch

(Saturday) Weekend Batch

Key Features :

• Internationally acclaimed trainers compared to local trainers in physical classrooms.
• 8 hours intensive training on Project Management techniques
• Course completion certificate
• Our trainers are highly qualified, have 10+ years of real-world experience and will provide you with an engaging learning experience
• Real-World Simulations and Case Studies prepared by the industry expert
• 24/7 customer support

What you’ll learn ?

• Determine goals, objectives, and requirements of a project
• Understand planning: what it does and does not do
• Create a precedence network diagram to determine early and late schedules
• Analyze the critical path and explore duration compression options
• How to use Gantt and Milestone charts
• Implement and maintain performance measurement baselines
• Establish guidelines for successful closeout
• Apply general management skills to projects

Course Curriculum

1. Introduction to Project Management
   • Understanding the basics of project management.
   • Differentiating between projects and operational work.
   • Overview of the project management lifecycle.
2. Project Initiation
   • Defining project objectives, scope, and stakeholders.
   • Conducting feasibility studies and risk assessments.
   • Developing a project charter and obtaining approval.
3. Project Planning
   • Creating a project plan that includes tasks, timelines, and resources.
   • Defining project requirements and deliverables.
   • Developing a work breakdown structure (WBS).
   • Estimating project costs and budgeting.
   • Identifying and managing project risks.
   • Creating a communication plan.
4. Project Execution
   • Directing and managing project work.
   • Monitoring project progress and performance.
   • Managing changes and scope creep.
   • Ensuring resource allocation and task coordination.
   • Quality assurance and control.
5. Project Monitoring and Control
   • Tracking project metrics and key performance indicators (KPIs).
   • Identifying and addressing project issues and risks.
   • Adjusting project plans as needed.
   • Managing stakeholder expectations.
6. Project Closure
   • Conducting project reviews and lessons learned.
   • Obtaining final acceptance from stakeholders.
   • Archiving project documentation.
   • Celebrating project success and recognizing team contributions.
7. Project Management Tools and Software
   • Introduction to popular project management software (e.g., Microsoft Project, Jira, Trello).
   • Using tools for scheduling, resource management, and reporting.
8. Team Collaboration and Leadership
   • Effective communication and collaboration within project teams.
   • Leadership and motivation techniques.
   • Conflict resolution and negotiation skills.
9. Case Studies and Practical Exercises
   • Analyzing real-world project scenarios.
   • Participating in group discussions and problem-solving exercises.
   • Simulating project management challenges and decision-making.

We also provide the Corporate training at any remote location, if you have group participants. It can be conducted at your company premises on your preferred dates.

Looking forward to seeing you on board.

For more details, please contact us at susan@shinebrightx.us or call us at +1 (570) 630-9318

Meet live with Bridgeport Employers

Join us for an informative luncheon with U.S. Senator Richard Blumenthal to hear about recent successes, challenges, and his visionary priorities for the future.

This Class is On_Demand and EverGreen! You don't have to wait!! You can take the class anytime you want, for as many times as you like!

Quality Management Essentials 1 Day Workshop

Come join us for a jam-packed day of learning and growth at our Quality Management Essentials Workshop! Don't miss out on this opportunity to enhance your skills and knowledge in quality management!

Course Overview:

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

Quality management ensures that organizational processes, procedures, systems, and practices consistently deliver benefits and meet intended purposes. This training equips participants with the principles of quality management to enhance organizational practices and success.

Course Contents:

This course covers the history of Quality Management, highlighting its evolution from simple product inspection to Total Quality Management (TQM). Participants will learn about essential processes, ideas, tools, and techniques central to organizational development, change management, and performance improvement. The course emphasizes the importance of focusing on quality to avoid costs associated with poor quality and to maintain a positive business reputation.

Course Topics:

• Introduction, Objectives, and Expectations
• Background to Quality Management
• Quality Management Systems
• Total Quality Management (TQM)
• Quality Assurance and Control
• ISO 9001
• Continuous Improvement
• Kaizen
• Quality Management Tools and Techniques
• Quality Management Case Study
• Summary and Action Planning

Course Feature: Upon completion of this training, participants will:

• Describe Quality Management Systems.
• Recognize the value of Total Quality Management.
• Practice Quality Assurance and Control.
• Measure Quality and implement improvements.
• Apply Quality Management Tools and Techniques.

Certification:

Participants will receive a course completion certificate from Mangates.

Who can Attend?

Anyone interested in learning Quality Management Skills.

Quality management provides several benefits for teams within an organization:

• Improved Processes: Quality management frameworks like Six Sigma or Total Quality Management (TQM) emphasize the identification and elimination of inefficiencies and defects. Teams learn systematic approaches to streamline processes, leading to smoother workflows and fewer errors.
• Enhanced Productivity: By optimizing processes and reducing errors, teams can work more efficiently. This efficiency often translates into higher productivity as team members spend less time fixing mistakes or addressing customer complaints.
• Higher Customer Satisfaction: Quality management focuses on meeting customer expectations and delivering products or services that consistently meet or exceed quality standards. This leads to improved customer satisfaction and loyalty, as customers receive reliable products/services that fulfill their needs.
• Better Team Collaboration: Quality management often involves cross-functional teams working together to improve processes. This collaboration fosters a sense of teamwork and shared responsibility for quality outcomes, breaking down silos and enhancing communication between departments.
• Continuous Improvement Culture: Quality management promotes a culture of continuous improvement where teams are encouraged to identify opportunities for enhancement and implement changes proactively. This ongoing pursuit of excellence ensures that the organization remains competitive and adaptable in a dynamic market.
• Reduction in Costs: Quality management helps identify and eliminate waste, reduce rework, and optimize resource utilization. As a result, organizations can achieve cost savings through improved efficiency and reduced operational expenses.
• Compliance with Standards and Regulations: Many industries have stringent quality standards and regulatory requirements. Quality management ensures that teams adhere to these standards, reducing the risk of non-compliance and associated penalties.
• Employee Satisfaction and Engagement: Engaged employees are more likely to contribute positively to their work environment. Quality management fosters employee satisfaction by providing clear processes, support for skill development, and recognition for contributions to quality improvement efforts.

To host the session for your group on-site, enquire us at corporate@mangates.com

Certificate: Course Completion Certificate

Duration: 1 Day

Language: English

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Overview:

In today’s global economy, Supply Chain Management is a critical skill that improves coordination and relationships between suppliers, producers, and customers. Effective supply chain management can streamline processes, lower costs, improve efficiency, and boost customer satisfaction. This course offers essential strategies and techniques to help you master supply chain management, ensuring that your business runs smoothly and efficiently in an increasingly interconnected world.

Learning Objectives:

• Understand the entire supply chain from the end-customer's perspective.
• Analyze store and merchandising operations in relation to the supply chain.
• Apply inventory management principles in a retail context.
• Navigate the complexities of transportation and logistics in retail.
• Implement procurement, order management, and customer relationship management techniques.
• Differentiating between supply chain planning and execution.
• Measure and evaluate the performance of supply chain activities.

Course Topics:

• Module 1: Why Supply Chain Management?
• Module 2: Why Supply Chain Management?
• Module 3: Key Supply Chain Terms (Part II)
• Module 4: The Three Levels of Supply Chain Management
• Module 5: The Five Stages of Supply Chain Management
• Module 6: The Flows of Supply Chain Management
• Module 7: Inventory Management Best Practices
• Module 8: Supply Chain Groups
• Module 9: Tracking and Monitoring Your Supply Chain
• Module 10: Supply Chain Event Management
• Module 11: Wrapping Up

Course Features:

This course will enable you to:

• Explore key supply chain concepts and terminologies.
• Manage the flow of goods, information, and finances across the supply chain.
• Implement inventory management practices such as Just-in-Time (JIT).
• Measure supply chain performance to drive organizational success.

Who can Attend?

This course is ideal for professionals who wish to gain a comprehensive understanding of supply chain management, including:

• Supply Chain Managers
• Operations Managers
• Inventory Managers
• Logistics Coordinators
• Procurement Specialists
• Business Analysts
• Anyone looking to improve their supply chain management skills

Technical Requirements (For eBooks):

• Internet connection for downloading the eBook
• Laptop, tablet, smartphone, or eReader (not compatible with Kindle)
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)

Certification:

You will receive a Course Completion Certificate from Mangates upon successful completion of the course.

©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

*****Absence Management 1-Day Workshop*****

This course provides several useful handouts and exercises relating to absence management. What is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? These training have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. You will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.

*****Account Management 1-Day Workshop*****

Account Management is an important role within any organization. Account Managers are responsible for nurturing customer relationships and increasing sales with their organization’s key customers. The Account Manager will usually act as the first point of contact for clients; responding to complaints, purchases, project requests, and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This Account Management course materials are suitable for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships, and in turn increasing business performance and sales success.

*****Conflict Management 1-Day Workshop*****

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships. Conflict may emerge between managers and their staff, between team members or departments. Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging. Our one-day workshop in Conflict Management and Communication Skills immerses you in the most advanced conflict management tools, strategies and practices applicable today. You will gain hands-on practice on proven frameworks, go through simulations and exercises that will train you to be highly effective professional and leader, starting day one.

*****Crisis Management 1-Day Workshop*****

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

*****Employee Engagement 1-Day Workshop*****

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results. These Employee Engagement training suitable for anyone that works in a management or leadership role.

*****Essential Management Skills 1-Day Workshop*****

Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers. These Essential Management Skills training suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance.

*****Human Resource Management 1-Day Workshop*****

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers’ job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

*****Leading Effective Teams 1-Day Workshop*****

This training based on leading teams, will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills. Course Contents: Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of a leader, both personally and from the point of view of the team.

*****Manager Management 1-Day Workshop*****

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

*****Managing Performance 1-Day Workshop*****

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. This training set out to helps you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively co-operate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role.

Certificate: Course Completion Certificate | Duration: 8 Hours
Delivery Mode: In-house/Classroom/Online
Language: English | Credits: 8
Snacks, beverages, and lunch will be provided during the classroom session.

Course Overview:

The term ‘machine learning’ has increased in popularity in the last decade and is a technology which is becoming more commonly used within many organizations. With its ability to help solve business problems and develop new customer experiences, there is now a greater demand for individuals with the knowledge and skills to support organizations to successfully implement the technology to deliver improvements.

The EXIN BCS Machine Learning Award is designed for individuals wishing to gain an understanding of the principles of machine learning and the process through which it can be developed. This award explores what machine learning is and how it is used in practice. It provides an introduction into the different types of machine learning and the tools and techniques required to develop it, including a basic introduction to algorithms. This award will enable candidates to understand these concepts at a foundation level, enabling them to be better informed and equipping them with knowledge which they can build upon through further study and application.

Key Takeaways:

Machine learning is revolutionizing industries, powering fraud detection, personalized recommendations, and AI-driven automation—but how does it actually work? The EXIN BCS Machine Learning Award is designed to give you a solid foundation in ML principles, coding, algorithms, and real-world applications—without requiring deep technical expertise.
Here’s why this certification is essential for you:

• Learn what machine learning is, how it works, and its role within AI.
• Get insights into neural networks, regression, classification, clustering, and deep learning, and understand how they solve real-world problems.
• Understand how to collect, preprocess, and transform data for machine learning models, ensuring better accuracy and performance.
• Get sweeping knowledge across recommendation engines (e.g. Netflix, Spotify) to object recognition, prediction, and automation, and explore how ML is used in business globally.
• Become familiar with programming languages & ML frameworks such as Python, TensorFlow, Scikit-Learn, even if you have little programming experience.
• Learn how ML models are trained, tested, fine-tuned, and deployed in real-world scenarios.
• Understand the limitations, biases, and ethical considerations when implementing machine learning solutions.

Who is this certification for?

IT Professionals, Software Developers, Data Analysts, Data Scientists, Business Leaders & AI Strategists, Project Managers, Product Managers, Engineers & Technical Consultants, Individuals with an interest in AI and a background in science, engineering, knowledge engineering, finance, education, or IT services.

Requirements for Certification:

Successful completion of the EXIN BCS Machine Learning Award exam.

Examination Details

• Examination type: Multiple-choice questions
• Number of questions: 18, of which 2 scenario-based questions worth 2 points each
• Pass mark: 65% (13/20 questions)
• Open book: No
• Notes: No
• Electronic equipment/aides permitted: No
• Exam duration: 30 minutes

The Rules and Regulations for EXIN’s examinations apply to this exam.

©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

If your company is focused on achieving more with fewer resources, building internal knowledge of machine learning is a smart, future-ready investment. Hosting the EXIN BCS Machine Learning Award – 1-Day Training for your team is more than just a learning initiative—it’s a strategic step toward innovation and staying ahead of the curve.
Empower your team with the skills to understand, apply, and manage machine learning technologies effectively and ethically across your organization.

📧 Contact us today to schedule a customized in-house, face-to-face session:
corporate@mangates.com | info@mangates.com

Get ready to master the essentials of strategic account management in our hands-on workshop

Join our 1-day workshop to master seamless business succession—secure your spot now!

Certificate: Course Completion Certificate | Duration: 8 Hours

Delivery Mode: In-house/ Classroom / Online

Language: English | Credits: 8

Snacks, beverages, and lunch will be provided during the session.

Course Overview

This 1-Day Leading Essentials training program is designed for anyone currently in a leadership role, those preparing to step into one, or individuals looking to strengthen their leadership capabilities. Whether you're managing a small team or leading multiple departments, this course equips you with practical tools and insights to guide, motivate, and develop your people. An effective team is essential for any organization’s success — yet, it’s an area often left to chance. Without clear leadership, teams can become disengaged, disconnected from the organization’s goals, and ultimately underperform. This course explores what it takes to lead a high-performing team by understanding your role as a leader, both from your personal leadership perspective and in the context of your team’s dynamics.

Key Takeaways:
By the end of this course, you will be able to:

1. Define the qualities of an effective leader.
2. Benchmark themselves against those qualities and create a development plan.
3. Differentiating between leadership and management roles.
4. Communicate the organization’s vision effectively to their team.
5. Set clear, achievable team goals aligned with business objectives.
6. Motivate individuals by understanding their personal drivers.
7. Address and manage difficult behaviors constructively.
8. Challenge and support staff in meaningful, productive ways.
9. Coach team members using a straightforward, proven process.

Course Inclusions :
* Comprehensive Course Manual
* Presentation Slides
Note: No exam is required to complete this course.

©2025 Academy for Pros. This content is protected by copyright law. Copy or reproduction without permission is prohibited.

If you are a company that is striving to do more with less, empowering internal leaders is your greatest ROI, then this is your sign to host effective leadership skills training for your internal team. This is not just a development initiative—it’s a strategic investment in the future of your organization. Reach out to us today to discuss and arrange a face-to-face in-house training for your team.

corporate@academyforpros.com | info@academyforpros.com

Certificate: Course Completion Certificate | Duration: 8 Hours

Delivery Mode: In-house/ Classroom / Online

Language: English | Credits: 8

Snacks, beverages, and lunch will be provided during the session.

Course Overview:

This 1-Day Leading Essentials training program is designed for anyone currently in a leadership role, those preparing to step into one, or individuals looking to strengthen their leadership capabilities. Whether you're managing a small team or leading multiple departments, this course equips you with practical tools and insights to guide, motivate, and develop your people.

An effective team is essential for any organization’s success — yet, it’s an area often left to chance. Without clear leadership, teams can become disengaged, disconnected from the organization’s goals, and ultimately underperform. This course explores what it takes to lead a high-performing team by understanding your role as a leader, both from your personal leadership perspective and in the context of your team’s dynamics.

Key Takeaways:

• Define the qualities of an effective leader.
• Benchmark themselves against those qualities and create a development plan.
• Differentiates between leadership and management roles.
• Communicate the organization’s vision effectively to their team.
• Set clear, achievable team goals aligned with business objectives.
• Motivate individuals by understanding their personal drivers.
• Address and manage difficult behaviors constructively.
• Challenge and support staff in meaningful, productive ways.
• Coach team members using a straightforward, proven process.

Who Can Attend?

Anybody who is interested in learning effective skills to lead a team.

©2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy or reproduction without permission is prohibited.

Unlock your team's full potential with our "Leading Effective Teams" training—an in-house, face-to-face session designed to build the 10 essential soft skills that drive real results. From communication and emotional intelligence to adaptability, problem-solving, and collaboration, this course equips your team with the tools they need to lead with confidence and impact. Investing in these skills not only boosts individual performance but also strengthens team dynamics, enhances productivity, and supports long-term organizational success. Let us tailor the session to meet your unique goals—reach out today to get started.

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Essential Management Skills 1 Day Workshop

Join us for a full day of interactive learning and practical strategies that you can implement right away. Our experienced facilitators will guide you through hands-on activities and real-world scenarios to help you develop your leadership abilities.

Course Overview: Certificate: Course Completion Certificate | Language: English
Duration: 1 Day | Credits: 8 PDUs
Course Delivery Format: Classroom (Food and Beverages included)
Course Description:

Every day, managers solve difficult problems, turn organizations around, and achieve astonishing performance. To be successful, every organization needs good managers.

This Essential Management Skills training is suitable for anyone that works in a management or leadership role. It provides the perfect foundation for new managers to develop and grow while giving existing managers the chance to review their current skills and build on their performance.

Course Contents:

Develop the managers in your business and increase organizational performance. The nature of management is to motivate and coordinate others to cope with diverse and far-reaching challenges. Managers set up the conditions that help other people perform well.

In the past, many managers exercised tight control over employees. But the field of management is undergoing a revolution that asks managers to do more with less, to engage whole employees, to see change rather than stability as natural, and to inspire vision. These management skills training course materials will provide managers with the tools and techniques to perform effectively in the modern business world, helping them to inspire their team and set engaging targets to increase their chances of ensuring success.

Why is taking this Essential Management Skills training course a good idea?

Well, just imagine if you were better able to:

• Understand your management style and use it to effectively react to team requirements.
• Apply goals, strategy, objectives, and tasks to help prioritize and meet departmental outcomes.
• Concentrate on the important aspects of your work by delegating non-essential tasks.
• Provide employees with timely performance feedback and achieve smart conversations.
• Manage innovative meetings and communicate important business requirements.
• Motivate and inspire employees to ensure business success.

Ultimately, this training will help managers to engage and enthuse their team, becoming better able to adapt their approach to suit the demands of the role and achieve results.

This management skills training is designed to give leaders and managers the essential skills they need to not only improve their own skills but also drive the performance improvement of the people in their teams. The overall aim is to improve their ability to engage and motivate those around them and to increase business success through effective management techniques.

Course Topics:

• Introduction and Objectives
• Icebreaker
• Management as a Product
• Assessing Your Personal Management Style
• Setting Goals, Strategies, Objectives, Tasks and KPIs
• Prioritizing
• Delegating
• Giving Performance Feedback
• Managing Meetings
• Having Innovative Meetings
• Creating Engagement
• Motivation
• Summary

This course is highly interactive and includes activities, discussions, and exercises throughout to both engage the learners and help embed the learning.

Course Features:

At the end of this Essential Management Skills training, you will be able to:

• Use a framework for effective management
• Set goals, objectives, strategy, and KPIs
• Prioritize and organize your work effectively
• Create employee engagement
• Motivate and monitor your staff

Certification:

Upon completion of the training, you will receive a course completion certificate from Mangates.

Who Can Attend?

Anybody who is interested in learning Essential Management Skills.

Benefits of choosing Essential Management Skills

• Adaptability in Dynamic Environments: Participants will learn how to manage in constantly changing environments. This adaptability is crucial in today’s fast-paced business world where managers must handle shifting priorities and unforeseen challenges.
• Developing Emotional Intelligence: The course emphasizes the development of emotional intelligence, enabling managers to better understand and manage their own emotions and those of their team members. This skill is essential for fostering a positive work environment and effective conflict resolution.
• Strategic Thinking: Managers will enhance their ability to think strategically. This involves understanding the broader business context and making decisions that align with long-term organizational goals.
• Building a Coaching Culture: The course introduces techniques for coaching and mentoring employees. Managers learn how to develop their team’s skills and potential, fostering a culture of continuous improvement and personal development.
• Leveraging Technology for Management: The course covers how to use modern tools and technology to enhance management practices. This includes project management software, communication tools, and other digital resources that can streamline processes and improve efficiency.
• Time Management Mastery: The course provides advanced time management techniques, helping managers prioritize tasks more effectively and reduce stress, leading to a more balanced and productive work life.
• Networking Opportunities: Participants will have the opportunity to network with other managers and leaders, sharing experiences and best practices. This networking can lead to valuable professional connections and collaborations.
• Sustainable Leadership Practices: The course introduces sustainable leadership practices that promote long-term success. Managers will learn how to make decisions that are not only good for the business but also socially and environmentally responsible.
• Enhanced Innovation: Managers trained to foster creativity and innovation will help the organization stay ahead of the competition by continuously developing new ideas and approaches.
• Resilient Organizational Culture: The training promotes the development of a resilient culture where employees are encouraged to take initiative and adapt to changes, leading to a more robust and dynamic organization.
• Improved Stakeholder Relationships: Managers who are adept at strategic thinking and emotional intelligence can better manage relationships with stakeholders, including clients, partners, and investors, enhancing the organization’s reputation and growth potential.
• Holistic Employee Development: By building a coaching culture and focusing on personal development, the organization benefits from a more skilled and motivated workforce, ready to take on future challenges.
• Cost Efficiency: Effective management practices reduce waste and optimize resources, leading to significant cost savings for the organization.
• Scalable Leadership: The course equips managers with skills that can be scaled across the organization, ensuring a consistent and effective management approach at all levels.
• Improved Performance Metrics: By setting clear goals and KPIs, managers can better track and improve performance, leading to higher productivity and achievement of business objectives.
• Increased Competitive Edge: Organizations with well-trained managers can respond more swiftly and effectively to market changes, maintaining a competitive edge and driving business growth.
• Sustainable Business Growth: Managers who practice sustainable leadership ensure that the organization grows responsibly, balancing profitability with social and environmental considerations for long-term success.

To host the session for your group on-house, enquire us at corporate@mangates.com

Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom
Refreshments: Snacks, Beverages and Lunch included in classroom session
Course Overview:
Master the art of data reporting with our Microsoft Power BI for Report Developers Training Course. This intensive one-day course is designed for professionals seeking to enhance their skills in business intelligence, data visualization, and reporting using Power BI. Participants will learn how to create dynamic dashboards and perform complex data modeling using DAX (Data Analysis Expressions).
Learning Objectives:
By the end of this course, You will:

• Understand the primary features of a self-service Power BI solution
• Effectively utilize Power BI and its diverse data sources
• Combine, analyze, model, shape, and visualize data for comprehensive reporting
• Develop rich dashboards to present data insights effectively

Course Agenda:

• Overview of Power BI (Desktop & Service)
• Architecture modes: Import, Direct Query, Composite, and Live
• Data cleansing, shaping, and transformation techniques
• Using M Language in Power Query
• Dimensional modeling concepts – Star Schema
• Power BI data modeling best practices
• Measures and calculated columns
• DAX aggregator and iterator formulas
• Developing reports using standard and custom visuals
• Advanced visualization techniques: Bookmarking, Q&A, color themes
• Applying row-level security
• Sharing and collaborating on reports in Power BI Service
• Creating impactful dashboards
• Hands-on lab practices for real-world application

Prerequisites:
No prerequisites are required for this course, making it accessible to all individuals interested in expanding their Power BI expertise.
Course Materials:
You will receive a detailed course manual that includes presentation slides and essential reference materials.
Examination:
No Exam Required
Technical Requirements:
For eBooks:

• Internet access for downloading the eBook
• A laptop, tablet, smartphone, or eReader (excluding Kindle)
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader)

Target Audience:
This Power BI training is perfect for professionals passionate about business intelligence, data visualization, and data analytics, including:

• Business Analysts
• Business Intelligence Managers
• Statisticians and Analysts
• Data Scientists
• Project Managers

Certification:
Upon successful completion, you will receive a Mangates Certificate of Completion.
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