Get ready to boost your public speaking skills in just one day at our workshop

Certificate: Course Completion Certificate
Language: English
Duration: 1 Day
Credits: 8
Course Delivery: Classroom/ Virtual Live / Onsite
Course Overview:
Anyone in a leadership role or heading up a project that has to engage, persuade and influence others would benefit from these training course materials on Stakeholder Management.
Course Contents:
A stakeholder can be defined, in simple terms, as any person or organization whose behavior's or actions will have an impact on a result.
This training aims to help you identify your stakeholders; learn how to establish behavioral styles, understand the relationship between the style and their own and use this knowledge to build a strong working partnership that gets results.
By following a logical progression, through identification of stakeholders; initial contact; mapping of aims and ongoing planning, increased positive results can be achieved.
The early identification of the key influencers will ensure that projects are well managed from the start. Communication can be effectively tailored to the right people so as to guarantee an easier flow of information and quicker decision making. In the longer term, projects will require less micro-management as all involved will have a clear understanding of progress and goals.
Course Topics:
Using proven techniques and methods, this stakeholder management training will teach a full process for the best possible management of key Stakeholders:
Stakeholders Analysis
To get the best out of stakeholders it must be fully understood how they will fit into a project. Stakeholder analysis is a method of breaking down the full picture so as to identify and understand the key players.
Understanding Stakeholder Behaviors Styles
Once Stakeholders have been identified, and prioritized, we need to look at how our own behavioral style interacts with theirs. What style are you?
Identifying Stakeholder Needs
Once stakeholders have been identified and we have examined how behavioral styles interact, the next step is to look at how to work best with each one.
Securing Stakeholder Agreement
Once initial meetings have taken place, and ideas have been discussed, a progression plan can be created. The vital point of any on-going plan is to gain the agreement of all key Stakeholders, without which the project stalls.
On-going Stakeholder Management
The long-term success of your project will be reliant on the long-term contentment and involvement of your stakeholders.
Course Feature:
At the end of this stakeholder management training, you will be able to:

• Identify your style of stakeholder management along with the needs of your stakeholders.
• Recognize ways of securing stakeholder agreement.
• Distinguish the 6 different persuasion styles.
• State various methods to build an on-going relationship.
• Leave with a detailed understanding of each of the subjects covered along with a development action plan.

Certification:
Once after the training you receive course completion certificate from Mangates.
Who can Attend?
Anybody who is interested in learning Stakeholder Management Skills.
Note:
However, catering to the demands of busy professionals, our virtual training programs are as effective as face-to-face learning. Reach us at info@mangates.com for dates and details of instructor-led live Virtual Sessions.
If you would like to get this course customized and delivered exclusively for your group, we have an On-Site Training Option, you can reach us at info@mangates.com for more details about on-site or corporate training.
Offers:
Groups of 3 people 10% Discount
Groups of 5 people 15% Discount
Groups of 10 people 20% Discount
Public Speaking Training: According to a 1973 survey by the Sunday Times of London, 41% of people list public speaking as their biggest fear. Forget small spaces, darkness, and spiders, standing up in front of a crowd and talking is far more terrifying for most people. Through this workshop your participants will become more confident and relaxed in front of an audience which will translate into a successful speaking event.
Leading Effective Teams Training: This training based on leading teams will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills.
Train the Trainer Training: Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.
Presentation Skills Training: In a survey carried out amongst experienced, middle and senior executives, designed to determine the things that they feared most, public speaking came out as number one. Death was eighth on the list! So, most of us would rather die than stand up and present!
Practical Sales Skills Training: These practical sales skills training has been developed for salespeople or people who are required to sell as part of their role. This course is applicable for both people relatively new to sales as well as those who have a lot of experience as the content is flexible enough to adapt to suit the audience.
Conflict Management Training: Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.
Power Query and Power Pivot for Excel Training: Power BI (including Power Query & Power Pivot) are the biggest Excel news items in the last 10 years. They give Excel users the power to draw information out of multiple sources, link it together then perform calculations on it that can then be sliced & diced any way you want.
Essential Management Skills Training: Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers.
Manager Management Training: With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.
Sales Presentation Mastery Training: Sales are the absolute most essential component of any business, and selling skills are the most highly valued skills in today’s business landscape. The world's fastest growing and most successful businesses have one thing in common: they have effective sales people that drive their business forward.
Time Management Training: Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.
Internet Marketing Fundamentals Training: Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with social media, as you have a low-cost marketing tool that can reach a large audience.

Certificate: Course Completion Certificate | Duration: 8 Hours
Delivery Mode: In-house/ Classroom / Online
Language: English | Credits: 8
Snacks, beverages, and lunch will be provided during the session.

Course Overview
Emotional Intelligence (EI) is the capacity to recognize, understand, and manage one’s emotions, while also being aware of and influencing the emotions of others. Although the foundational concepts have existed since the early 20th century, the term was popularized by Wayne Payne in 1985.

This interactive workshop empowers participants to enhance self-awareness and self-management. Developing these core EI competencies can positively impact both professional performance and personal relationships.

Key Takeaways:

• Understand the Emotional Intelligence competency framework.
• Evaluate your current level of emotional intelligence.
• Apply techniques to maintain a high level of positivity and energy.
• Handle high-pressure situations and maintain high standards.
• Cultivate emotional resilience and maturity.
• Take responsibility for emotions and avoid blame or complaints.
• Apply emotional intelligence strategies in the workplace.
• Recognize how emotions affect thinking, goal-setting, relationships, and decisions.

Course Inclusions :

• Comprehensive Course Manual
• Presentation Slides

Note: No exam is required to complete this course.

Target Audience: This course is ideal for anyone interested in improving their emotional intelligence skills, regardless of profession or experience level.

©2025 Academy for Pros. This content is protected by copyright law. Copy or Reproduction without permission is prohibited.

Investing in Emotional Intelligence training for your team can significantly enhance collaboration, leadership, and overall workplace culture. This workshop will equip your employees with practical tools to manage emotions, communicate with empathy, and navigate challenges with resilience. As a result, you'll see stronger teamwork, improved client interactions, reduced conflicts, and a more engaged, productive workforce—making it a smart, future-focused investment for your organization’s growth and success.
corporate@academyforpros.com | info@academyforpros.com

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Delivery: Classroom

Course Overview:

The Personal Branding course is designed to help individuals identify and harness their unique assets, strengths, and skills, both personally and professionally. Through this course, you will learn the importance of how they present themselves and how others perceive them. Personal branding is not just about appearance but also about showcasing your vision and passions effectively.

With the knowledge gained from this course, you will learn how to build, protect, and live their personal brand, using tools like social media to shape their public image.

Learning Objectives:

• Understand the influences on their personal and professional lives.
• Sharpen their personal brand and know how to stand out.
• Recognize the importance of appearance and make strong first impressions.
• Utilize social media effectively to build their personal brand.
• Manage their brand during a crisis.
• Identify their brand's unique personality traits.
• Create a step-by-step success plan for personal branding.

Agenda:

• Module One: Defining Yourself (I)
• Module Two: Defining Yourself (II)
• Module Three: Controlling and Developing Your Image
• Module Four: Personal and Professional Influences
• Module Five: Sharpening Your Brand
• Module Six: Appearance Matters
• Module Seven: Social Media (I)
• Module Eight: Social Media (II)
• Module Nine: Brand Management During a Crisis
• Module Ten: Branding Personality Traits
• Module Eleven: Wrapping Up

Technical Requirements:

• Internet access for eBook downloads.
• Compatible devices: laptop, tablet, smartphone, eReader (excluding Kindle).
• Adobe DRM-supported software (e.g., Digital Editions, Bluefire Reader) for downloading and activating the eBook.

Target Audience

Anyone interested in developing their personal branding skills.

Certification:

Upon successful completion, you will receive a Mangates Certificate of Completion.

©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Elements of Risk Management Workshop: The mission of every organization is affected by today’s global economy and the digital era. Organizations are critically dependent on information technology (IT) to better support their business goals. Risk management plays a critical role in protecting an organization’s information assets, and its mission therein, from IT-related risk. An effective risk management process is an important component of a successful IT security program. The principal goal of an organization’s risk management process should be to protect the organization and its ability to perform their mission, not just its IT assets. Therefore, the risk management process should not be treated primarily as a technical function carried out by the IT experts who operate and manage the IT system, but as an essential management function of the organization.

Creative Problem Solving and Decision Making Workshop: This highly interactive workshop introduces a variety of creative problem solving and decision making tools and techniques. Participants will learn to analyze problems, generate creative solutions, and decide which solution most closely matches their needs. In addition to the numerous activities and exercises throughout the training where participants get to practice the different tools and techniques learned, they will also apply the learning and their problem solving skills on an interesting case study that will take them back to the days of Ancient Egypt and building the great pyramids.

Manager Management Workshop: With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team.

Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Business Etiquette Workshop:This Business Etiquette training has been developed to help ensure the people in your organisation are aware of the importance of meeting common workplace standards. You may not be aware how certain behaviours affect others within the organisation, and indeed how that affects the business as a whole. Alternatively, it might be that people need to have honest conversations with each other to ensure they work together collaboratively.

The session will help you to build self-awareness and will highlight the important parts of business etiquette and why it’s such an important topic.

As our day to day roles move from the static office based 9-5 jobs to more flexible and remote working practices, it is becoming more important that we focus on modern business etiquette to ensure success. Whether it is in person or over email and telephone, it is worth thinking about our social impact and behaviours on others to ensure we work collaboratively and effectively.

Train-The-Trainer Workshop: Whether you are preparing to be a professional trainer, or you are someone who does a bit of training as a part of their job, you always want to be prepared. Your participants will understand that training is a process where skills, knowledge, and attitudes are applied in a unique way.

Our Train-The-Trainer workshop will provide your participants the skills to help them deliver engaging and compelling workshops. Skills such as facilitating, needs analyses, and managing tough topics will give your trainees what they require to become a trainer themselves.

Presentation Skills - Professional Workshop: In today’s professional world many things are seen as a “given”. Every individual is expected to perform above average in its area of expertise and it is given that they will excel in interpersonal skills, including presentation and communication skills. Unfortunately this is not the norm. Presentations skills can be developed over time through practice and experience. However, without proper guidance and advice, anyone may develop wrongdoings that may unconsciously negatively impact the desired outcome; whether to entertain or educate the audience, or succeed in “selling” a specific idea or project.

Conflict Management Workshop: Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together.

Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships.

Conflict may emerge between managers and their staff, between team members or departments.

Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging.

Employee Engagement Workshop: Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results.

This Employee Engagement training is suitable for anyone that works in a management or leadership role.

Help improve the engagement of your employees and increase business success.

Teamwork Skills: Communicating Effectively in Groups Workshop: Effective teamwork and group communication are essential for your professional and personal success. In this course you will learn to: make better decisions, be more creative and innovative, manage conflict and work with difficult group members, negotiate for preferred outcomes, improve group communication in virtual environments, develop a better overall understanding of human interaction, and work more effectively as a team. Our goal is to help you understand these important dynamics of group communication and learn how to put them into practice to improve your overall teamwork.

Business Succession Planning Training: Business Succession planning is all about being prepared. The loss of valuable leadership can cripple even the strongest of companies. Succession planning is an essential component to the survival and growth of any business. Whether it is grooming employees to become leaders, or preparing for an employee’s retirement your participants will identify common obstacles and how to overcome them.

Our Business Succession Planning workshop will show you the differences between succession planning and mere replacement planning. How you prepare people to take on leadership responsibilities is just as important as hiring the right person for the job. Every company should have a form of succession planning in its portfolio.

Sales Presentation Mastery Training: Sales are the absolute most essential component of any business, and selling skills are the most highly valued skills in today’s business landscape. The world's fastest growing and most successful businesses have one thing in common: they have effective sales people that drive their business forward.

Successful sales professionals and teams that bring more business for their organizations, close more sales in less time than average sales professionals. Ineffective sales professionals on the other hand not only restrict revenue growth but also make a negative impact on the business’s brand value and market reputation.

Consistently developing and maintaining effective selling skills then becomes not only inevitable, but also critical in today’s dynamic business world where things are changing every single day.

Time Management Workshop: Personal time management skills are essential for professional success in any workplace. Those able to successfully implement time management strategies are able to control their workload rather than spend each day in a frenzy of activity reacting to crisis after crisis - stress declines and personal productivity soars! These highly effective individuals are able to focus on the tasks with the greatest impact to them and their organization.

The Time Management workshop will cover strategies to help participants learn these crucial strategies. Your participants will be given a skill set that includes personal motivation, delegation skills, organization tools, and crisis management. We’ll cover all this and more during this workshop.

Internet Marketing Fundamentals Workshop: Marketing has changed dramatically over the last decade. Marketing is all about communicating, and the Internet has completely changed the way people communicate. The Internet is a marketer's dream come true, especially with social media, as you have a low-cost marketing tool that can reach a large audience.

Internet Marketing Fundamentals will provide your participants with a great set of skills to market your business online. Content is the king of Internet marketing, and your participants will need to know how to utilize your great content. If you want your business to grow then your participants need to understand Internet Marketing Fundamentals.

Emotional Intelligence Workshop: Emotional intelligence describes the ability to understand one’s own feelings. It also provides great insight on how emotion influences motivation and behavior. The concepts of Emotional Intelligence have been around since the early 20th century, but the term was first introduced by Wayne Payne in 1985.

With our Emotional Intelligence workshop you will gain a better understanding of self-management and self-awareness. This in turn will give you better insight and control over your actions and emotions. With a greater understanding of emotions you will experience a positive impact on your professional and personal lives.

Personal Branding Workshop: Personal Branding is identifying your assets, characteristics, strengths, and skills as an individual. Understanding Personal Branding will provide advantages in your participant’s personal and professional lives. Branding is a mix of how you present yourself and how others see you. It is important to be aware of how you are viewed.

With our Personal Branding course your participants will be able to share their vision and passions with others in your company. Utilize this knowledge through Social Media to define and influence how others see you. You are your brand so protect it. Live it.

Certificate: Course Completion Certificate

Language: English

Duration: 1 Day

Credits: 8

Course Delivery: Classroom

Refreshments: Snacks, Beverages and Lunch included in classroom session

Course Overview:

In the modern workplace, effective management of remote teams is essential. Our Managing a Virtual Team training course is designed for professionals who lead teams operating in various locations, whether from home, on the road, or in a hybrid environment. This comprehensive course provides essential skills and strategies to enhance virtual leadership, ensuring your team remains engaged, motivated, and productive.

Key Course Contents:

Virtual team management presents unique challenges, and our training equips you with practical tools and methodologies to lead successfully in a remote environment. Key topics covered in the course include:

• Understanding Virtual Teams
• Benefits and Challenges of Remote Management
• Core Competencies and Skills for Virtual Managers
• Real-World Case Studies
• Building a Successful Virtual Team
• Trust-Building Strategies
• Effective Use of Technology
• Communication and Feedback Techniques
• Managing Performance Remotely
• Session Recap and Action Plan Development

Course Feature:

By the end of this Managing a Virtual Team workshop, you will be able to:

• Develop essential skills for effective remote team leadership.
• Build trust and foster engagement within your virtual team.
• Utilize advanced technology to enhance team communication and collaboration.
• Improve your feedback and communication strategies for better team performance.
• Manage team performance and productivity from a distance without micromanaging.

Who can Attend?

This course is ideal for:

• Managers and team leaders overseeing remote teams.
• Professionals looking to enhance their virtual management skills.
• Anyone interested in developing effective remote working practices.

Certification:

You will receive a Course Completion Certificate from Mangates upon successful completion of the training.

Why Choose This Course?

In a world where remote work is becoming the norm, mastering the skills to manage virtual teams effectively is crucial for career advancement and organizational success. This course not only benefits individual professionals but also equips organizations with the knowledge to foster high-performing virtual teams.

©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

Absence Management 1-Day Workshop in your Location

This course provides several useful handouts and exercises relating to absence management. What is ‘absence’? And how do we go about managing it and reducing it wherever we can, without falling foul of employment law? These training have been created to help safely navigate you through the minefield of absence management, paying attention to issues of systems, procedures and organisational culture along the way. Using a selection of exercises, activities and sample documents, the course examines some traditional methods of management as well as some more contemporary and innovative ways of keeping a lid on casual absence. Participants will take away a number of practical tools and ideas to enable them to target performance improvement when back at their desks.

Account Management 1-Day Workshop in your Location

Account Management is an important role within any organization. Account Managers are responsible for nurturing customer relationships and increasing sales with their organization’s key customers. The Account Manager will usually act as the first point of contact for clients; responding to complaints, purchases, project requests, and any general queries. Their approach should help maintain client relationships in order to ensure that they continue to use the company for business. This Account Management course materials are suitable for anyone that works in an account management role or relevant sales function and will assist the participants in improving their working practices, developing customer relationships, and in turn increasing business performance and sales success.

Conflict Management 1-Day Workshop in your Location

Disagreements, differences of opinion and conflicting perspectives on key issues inevitably arise in any context where people are working together. Research has shown that workplace conflicts can become highly destructive. Negative emotions may be stirred up, poisoning team morale, creating stress and destroying relationships. Conflict may emerge between managers and their staff, between team members or departments. Conflict may be expressed openly, but it may also be hidden, in the form of irritation, resentment, loss of morale and lack of commitment. Hidden conflict is easy to miss and therefore can be particularly damaging. Ultimately, this is likely to have an adverse effect on team and company performance, costing time and money. It is therefore vital to manage conflict constructively.

Crisis Management 1-Day Workshop in your Location

Crisis management is as important as finance management, personnel management, etc. Having a clear and effective program and plan for an event is critical not only to your survival but critical to the profitability and possibly the survival of the company. Being able to identify risk, assess the situation, and respond appropriately is important, and requires not only training but practice. With our Crisis Management workshop, your participants will understand that a crisis can occur at any time. They will develop the skills needed for certain negative events. Also, they will be able to recognize warning signs to help avoid negative situations completely, or, if the situation occurs, better manage the crisis.

Employee Engagement 1-Day Workshop in your Location

Employee engagement is a necessary strategy for companies that want to succeed in the marketplace. Employee engagement is not an HR initiative that managers are reminded to do once a year. It is a key strategic driver of employee performance, accomplishment, and continuous improvement all year long. It is the outcome of how your organisation interacts with people to drive business results. These Employee Engagement training suitable for anyone that works in a management or leadership role.

Essential Management Skills 1-Day Workshop in your Location

Every day, managers solve difficult problems, turn organisations around, and achieve astonishing performance. To be successful, every organisation needs good managers. These Essential Management Skills training suitable for anyone that works in a management or leadership role. They will provide the perfect foundation for new managers to develop and grow, while giving existing managers the chance to review their current skills and build on their performance.

Human Resource Management 1-Day Workshop in your Location

Recently tasks that were originally thought to fall under the responsibility of the human resources department have become a part of many managers” job descriptions. The sharing and diffusion of these tasks throughout the organization has had an impact particularly on those that are not equipped with the skills or knowledge to deal with these issues. The Human Resource Management workshop will give managers the basic tools to handle numerous human resource situations such as interviewing, orientation, safety, harassment, discrimination, violence, discipline, and termination. This workshop will provide your participants those skills and assist them with certain Human Resource situations.

Leading Effective Teams 1-Day Workshop in your Location

This training based on leading teams, will help you to develop anyone that leads a team or is involved in a leadership role. It is also useful for those that are about to embark on a position of leadership or need to develop their leadership skills. Course Contents: Having an effective team around you is crucial. However, it is an area that is often left to chance, which can lead to de-motivated individuals that do not feel part of the business and consequently do not perform. This course looks at what it takes to lead an effective team and how you can get the best out of the people in it by understanding the role of a leader, both personally and from the point of view of the team.

Manager Management 1-Day Workshop in your Location

With this course, you will be able to provide the skills, guidance, and empowerment to your team of managers. They will then be better suited in leading and motivating their team and thus produce fantastic results. To be a successful manager means having a wide range of skills. Through this workshop, you will be able to disperse your knowledge and experience throughout your leadership team. Manager Management takes a special type of leader. This workshop will expand your participant’s knowledge and provide a way for them to teach and lead new and experienced managers. As every manager knows that learning never stops, this workshop will have something for everyone.

Managing Performance 1-Day Workshop in your Location

Anyone in a position of managing or leading others will benefit from the message delivered by these managing performance training. This training set out to helps you to manage the performance of your workforce through common sense techniques that focus on the effective use of communication and goal setting to improve productivity and increase morale and motivation. The session will steer away from the procedural, form-filling approach to performance management/appraisals and instead focus on the skills required to effectively co-operate with team members, develop their skills and ensure they feel incentivised to succeed. With the techniques outlined in this training course you will feel empowered to enhance the performance of your team and begin to collaborate with them to improve their behaviours and ability in their role.

Risk Assessment 1-Day Workshop in your Location

Managers, leaders, trainers, health and safety officers and anyone involved in health and safety training and/or procedures. This risk assessment training course will give you the necessary information and skills to enable them to carry out a thorough and effective accident investigation. The law does not expect you to eliminate all risk, but you are required to protect people as far as ‘reasonably practicable’. We look at how to identify hazards within the workplace, recognize the risk, and implement a control measure.

Offers: Group of 5 - 10 people 10% Discount, Group of 11 - 20 people 15% Discount

Integrated Communication Strategy 1 Day Workshop

Are you ready to enhance your communication skills? Join us for a dynamic 1-day workshop Learn effective strategies to master communication in various settings. Don't miss out on this opportunity to improve your communication abilities!

Course Overview :

Certificate: Course Completion Certificate | Language: English

Duration: 1 Day | Credits: 8 PDUs

Course Delivery Format: Classroom (Food and Beverages included)

Course Description:

In our daily interactions, whether at work, at home, or even with our pets, communication is a constant. Every gesture, word, and glance conveys meaning. The Communication Strategies workshop is designed to help participants unlock the full potential of their communication skills. By understanding various communication methods, attendees can enhance their personal and professional interactions, leading to widespread benefits across any organization.

Agenda

• Module One: The Big Picture
• Module Two: Understanding Communication Barriers
• Module Three: Paraverbal Communication Skills
• Module Four: Non-Verbal Communication
• Module Five: Speaking Like a STAR
• Module Six: Listening Skills
• Module Seven: Asking Good Questions
• Module Eight: Appreciative Inquiry
• Module Nine: Mastering the Art of Conversation
• Module Ten: Advanced Communication Skills
• Module Eleven: Wrapping Up

Learning Objectives

Participants in this workshop will learn to:

• Identify and overcome common communication barriers.
• Develop effective questioning techniques.
• Interpret non-verbal cues accurately.
• Listen actively and empathetically.
• Navigate difficult conversations with assertiveness.
• Handle challenging situations confidently.

Course Materials

Attendees will receive a comprehensive course manual, including presentation slides and reference materials. For those opting for the eBook version, an internet connection and a compatible device (excluding Kindle) with Adobe DRM-supported software are required. Instructions for downloading and activating the eBook will be provided.

Prerequisites

No prior knowledge or experience is required to attend this workshop. It is open to anyone interested in enhancing their communication abilities.

Target Audience

This workshop is perfect for anyone looking to improve their communication skills. Whether you're a professional seeking to enhance workplace interactions or someone interested in personal development, this course offers valuable insights for all.

Technical Requirements

For eBooks:

• Internet access for downloading the eBook
• A laptop, tablet, smartphone, or eReader (excluding Kindle)
• Adobe DRM-supported software (such as Digital Editions or Bluefire Reader)
• eBook download and activation instructions

Choosing the Communication Strategies course can bring several significant benefits to both the team and the organization as a whole

• Clarity and Direction: Effective communication strategies provide clarity on goals, tasks, and expectations. When team members understand what needs to be done and why, they can align their efforts more effectively.
• Coordination: Teams often consist of individuals with diverse skills and responsibilities. A communication strategy helps coordinate these efforts, ensuring that everyone is working towards the same objectives and avoiding duplication of work.
• Conflict Resolution: Clear communication channels and strategies help in resolving conflicts swiftly and constructively. When issues arise, team members can address them openly and find solutions collaboratively.
• Building Trust and Relationships: Good communication fosters trust among team members. When people feel heard and understood, they are more likely to trust their colleagues and work well together.
• Enhancing Innovation and Creativity: Open communication encourages the sharing of ideas and perspectives. This exchange can lead to innovative solutions and creative problem-solving within the team.
• Feedback Mechanisms: Communication strategies establish regular feedback loops, allowing team members to give and receive feedback on their performance. This continuous improvement helps the team adapt and grow over time.
• Cohesion and Team Spirit: Effective communication fosters a sense of belonging and unity within the team. When team members feel connected and valued, they are more motivated to contribute positively to the team's goals.
• Adaptability: In dynamic environments, communication strategies help teams stay agile and responsive to changes. They can quickly disseminate new information, adjust priorities, and reallocate resources as needed.
• Enhanced Decision Making: Good communication ensures that all relevant information is available when making decisions. Teams can make well-informed choices based on a comprehensive understanding of the situation.
• Performance Improvement: Overall, communication strategies contribute to improved team performance. By reducing misunderstandings, streamlining processes, and fostering a supportive environment, teams can achieve better outcomes.

To host the session for your group on-site, enquire us at corporate@mangates.com

©️ 2025 Mangates Tech Solutions Pvt Ltd. This content is protected by copyright law. Copy, Reproduction or distribution without permission is prohibited.

This workshop will provide an overview of Social Security payments, including eligibility, application processes, and strategies to maximize your retirement income. AARP New York is your wise friend - with the financial education you've been looking for!

About the Event AARP New York is proud to present Money Mindset, a bi-weekly series of virtual workshops designed to empower you with practical knowledge and skills for managing your money. From credit and debt to benefits and estate planning, each session will provide actionable insights to help you finesse your finances. On August 12, join us for Get Social Security Savvy. This workshop will provide an overview of Social Security payments, including eligibility, application processes, and strategies to maximize your retirement income. Register today! And please be sure to sign up for the next session in the series HERE.

How to Join Sign in to your aarp.org account or create an account to register for events. AARP membership is not required. You will receive an email with the Zoom link before the session. Consult your financial advisor for advice regarding your personal situation.